They brought some of that on themselves.
They've had loads of employees, current and former, chime in on that "Circle of Life" mess, and admit they tanked some sales to hit what was basically their corporate K/D ratio.
Not saying it's the biggest or the only reason, but it had to be a sizable chunk of those metrics. And I speak from a position of being a former employee for quite awhile (and technically over three districts). Things vary store to store, but a lot of "the most shitty" was universal.
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