A computer glitch in the pre-order servers from Walmart almost caused a potentially huge problem in people believing their pre-orders from the company had been erased.
Neither Walmart nor Bioware were aware of the potential problem until customers recently complained of their pre-orders not appearing when checking the status of their orders. The email system meant to warn customers when their pre-orders were cancelled did not work nor were any messages sent to warn customers beforehand of their potentially lost pre-orders.
The initial fear was the pre-orders had been completely erased from the servers but Walmart confirms the data is still stored safely on the servers and a computer glitch had caused the information to not show up during searches done by customers.
Both Bioware and Walmart have stated had the pre-orders been erased, they would still have honored them as long as a receipt was presented.
Quote:
Bioware’s Online Community Manager Stephen Reid reached out to forum users to address the issue:
“Hello everyone,
We will investigate this issue ASAP, although we may not have further details to share before Monday.
I obviously cannot speak on behalf of any retailer, however I would like to let people know who have pre-ordered and redeemed their pre-order code, that their Early Game Access is still secured. You may apply any Game Code from any edition of The Old Republic to your account.
As of right now, it seems that Walmart is the only retailer to cancel The Old Republic preorders. With the story breaking over Saturday night and into Sunday morning, it’s likely that an official explanation / mea culpa is impending.
Star Wars: The Old Republic is slated to release for the PC on December 20, so any preorder disruptions at this juncture are a major issue for all involved. Let us know if you’re experiencing the same issue and what the response has been so far from Walmart in the comments or in our forums.”“It’s Ravi from Walmart’s media relations team – I want to clarify and hopefully ease any confusion about this. Please rest assured, no orders or pre-orders have been canceled due to this issue. We did have a technical error that unfortunately caused some customers’ order statuses to show their pre-order had been canceled, but that is not the case. Customers who previously pre-ordered Star Wars: The Old Republic will still get their game when it launches later this month and we’re in the process of emailing all customers within the next 24 hours to let them know. In the meantime, they’re invited to contact us if they have questions. We apologize for any confusion or disturbance in The Force this created.”
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