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When you move into a new tier, rare++ to super rare, for example, your first rare pull from the board will always be of the new tier. It's how long it takes to pull the next ones that people are complaining about. The board keeps count of how many cards you've pulled in that tier, so you are guaranteed a pull once you hit that max number. Only problem is that CD hasn't given any official numbers. It can come sooner than the max, depending on your luck. It's thought that getting into the + tier drops the maximum by 50 pulls, and the ++ tier by 100, at least in SV tier.
Another thing that can mess you up is RTG. Let's say your deck is SV in exhibition but Legendary in RTG. If you pull a legendary card while on the RTG board, it will reset the counter back to 0, even for the SV pull in Exhibition. This is why people save their picks from RTG and do their pulls on the exhibition board.
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